A 2-minute questionnaire, a human review, and a vetted shortlist within one business day. Here's the whole process, start to finish — including how we get paid.
The matching questionnaire asks plain-English questions — no IT background required:
Phone number and current IT spend are optional. They help us calibrate the match, and nothing is shared with anyone until you approve an introduction.
This is the part most matching sites skip. Your answers aren't fed into an auto-router that blasts your contact info to whoever pays — they're reviewed personally by an advisor with MSP-industry experience, against the providers in our vetted network:
If we don't have a strong fit, we tell you that instead of forcing a weak match. See how providers are vetted.
You get provider profiles with the reasoning behind each match — industry experience, compliance coverage, size fit, and response standards — not just a list of names. You can evaluate them on your own schedule, with no one waiting on the other end of a form.
Providers never receive your name, email, or phone number until you say yes to an introduction. If you decide none of the matches are right, or that now isn't the time, that's the end of it — no follow-up sales calls from us, ever.
Because a person reads every submission. Instant "matching" usually means your contact information was just sold to several vendors at once — that's the model we exist to replace. One business day buys you a considered shortlist and total control over who gets to contact you.
SerenIT is free for businesses. IT providers pay us a fixed introduction fee when we connect them with a potential client. The fee never scales with your contract size, so we have no incentive to steer you toward a bigger deal. Full details are in our privacy policy; providers can read about the partner program on the For IT Providers page.
No — and that's deliberate. The questionnaire takes about 2 minutes; the shortlist arrives within one business day because a real advisor reviews every request. No algorithm, no auto-blast.
Nothing, ever, for businesses. Providers pay a fixed introduction fee when we make a connection — a fee that never depends on the size of your contract.
We tell you honestly, and point you to our MSP Evaluation Guide and RFP Generator so you can run your own search well. A forced match helps no one.
No. The entire process is by email until you decide otherwise. You approve every introduction, and there are no calls from us at any point.