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MSP Evaluation Scorecard

15 questions. 5 categories. One letter grade. Find out exactly where your IT provider is delivering — and where they're falling short.

📊 5 scored categories ⚡ Results in under 4 minutes 🔒 Full breakdown unlocked via email
⚡ Category 1 of 5 — Response & Reliability

1. When something breaks at your business, how quickly does your IT provider respond?

2. How would you rate your IT uptime over the past 12 months?

3. Does your provider have a documented SLA (Service Level Agreement) with specific response time commitments?

🛡 Category 2 of 5 — Security Posture

4. Does your IT provider enforce multi-factor authentication (MFA) across your business systems?

5. Are your endpoints (computers, laptops) managed, monitored, and kept current on patches and updates?

6. What is your current backup and disaster recovery situation?

💬 Category 3 of 5 — Communication & Reporting

7. How often does your IT provider proactively communicate with you about your IT environment?

8. Does your IT provider give you a plain-English explanation when resolving issues or making changes?

9. Has your IT provider discussed your technology roadmap or planned any strategic IT improvements in the past year?

📁 Category 4 of 5 — Documentation & Control

10. If your IT provider disappeared tomorrow, would you have access to all passwords, credentials, and vendor accounts?

11. Do you have an up-to-date IT asset inventory listing all your hardware and software?

12. Does your business have a written disaster recovery or business continuity plan?

💰 Category 5 of 5 — Value & Contract

13. Do you have a clear understanding of what is and isn't included in your monthly IT fee?

14. How confident are you that your IT spend is appropriate for a business your size and industry?

15. How easy would it be to switch IT providers if you wanted to?

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